FAQ
FREQUENTLY ASKED QUESTIONS
Mobile healthcare means we bring professional health services directly to you — whether at your home, workplace, or care facility. Instead of traveling to a clinic, you receive the same high-quality care in the comfort and convenience of your own space.
Our team includes Physiotherapists, Chiropractors, Acupuncturists, and Registered Massage Therapists who are fully licensed and equipped to deliver one-on-one, personalized care wherever you are. Each practitioner arrives with everything they need — from treatment tables to essential supplies — to ensure a safe, comfortable, and effective experience.
Mobile care is ideal for those with mobility challenges, busy schedules, or anyone who simply prefers receiving care in a familiar environment.
You only require a Doctor's note if your insurance requests one for coverage.
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PHYSIOTHERAPY: Our mobile physiotherapists bring high-quality care directly to your door. After a thorough assessment of your condition and goals, they’ll design a personalized treatment plan—right in the comfort of your home. Whether you're recovering from surgery, managing chronic pain, or improving mobility, we’ll guide you every step of the way. No need to travel—we bring the equipment and support to you.
You can expect:
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A full clinical assessment
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Tailored treatment plans
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Hands-on therapy, education & exercises
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Progress updates and goal tracking
MASSAGE THERAPY: Enjoy the benefits of massage therapy without the hassle of travel. Our Registered Massage Therapists (RMTs) arrive at your home with everything needed for a professional, relaxing experience—including a massage table, linens, oils, lotion, pillows, and calming music.
The therapist will arrive 10–15 minutes before your scheduled appointment to set up and complete a brief intake. They require a space large enough to fit the table (approximately 6 feet long by 3 feet wide) and move around it comfortably.
To enhance your experience, we recommend minimizing distractions where possible—such as placing your phone on Do Not Disturb. Throughout the massage, feel free to communicate any preferences or adjustments in pressure. Your comfort is our priority.
After the session, the therapist will pack up and process payment before leaving.
CHIROPRACTIC CARE: Skip the clinic wait and receive chiropractic care in your own home. Our mobile chiropractors assess, diagnose, and treat musculoskeletal concerns like back pain, joint restrictions, and postural issues. Treatments may include adjustments, soft tissue therapy, guided stretches, and ergonomic advice.
You can expect:
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A comprehensive assessment of your concerns
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Chiropractic adjustments and mobilizations (as appropriate)
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Soft tissue therapy and home care guidance
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Practical advice to support posture and movement
TCM ACUPUNCTURE:
Our mobile TCM practitioners provide holistic care that comes to you. Through acupuncture, cupping, gua sha, and herbal support (when appropriate), we help restore balance and support your body’s natural healing. Treatments are tailored to your physical, emotional, or energetic needs.
You can expect:
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A full health intake & tongue/pulse diagnosis
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Gentle acupuncture in a calm setup
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Optional cupping or gua sha as needed
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Lifestyle and wellness advice based on TCM principles
We work with a wide range of clients — from busy professionals and active families to seniors, post-surgical patients, and individuals managing chronic conditions.
Some of the people we commonly help include:
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Seniors looking to maintain mobility, independence, and reduce pain at home
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Busy professionals or parents who prefer the convenience of care in their own space
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Post-operative or injured clients needing support during recovery
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People with limited mobility or transportation barriers
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Athletes recovering from injury or looking to optimize performance
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Individuals managing chronic conditions like arthritis, back pain, or neurological concerns
Whether you're dealing with pain, recovering from surgery, or simply want to stay proactive about your health, our mobile team tailors care to your specific goals and needs.
You are not required to supply any equipment. All necessary equipment will be provided at no additional cost. Your therapist may make recommendations for you to purchase for longterm use based on your condition, however it is up to you what you feel will benefit you most.
No. Contracts through Alberta Health Services are limited to specific clinics. This may change in the future however at this time you will be required to pay for our service or use your private health benefits to pay for service.
Yes. Most insurance companies accept claims for physiotherapy, paying either a percentage per appointment or paying to an annual limit. It is recommended to contact your insurance provider to determine your plan's physiotherapy coverage limit. This will assist in providing you with a treatment plan.
Direct billing for all major insurance companies is accepted.
We accept cash, E-transfer, credit cards and direct billing are currently accepted. Debit is currently not accepted.
Yes. Please refer to the Alberta Automobile and Insurance Policies and Forms Page and complete an AB-1 Notice of Loss and Proof of Claim Form. Please have this ready to provide on your first appointment. We will assist you in all the required paperwork.
General WCB claims are not accepted. In special circumstances your WCB Claim Advisor may approve in home therapy.
